State Farm® Insurance Agent Brittany Monsour

"Tell Brittany Alley Wing is awesome she help me out so so much yesterday. She answered all the questions I had. She repeat those questions & answers I didn't understand, she made certain I understood and did not let me leave or walk away not fully understanding."

"I have had a great customer service experience with the agent named Heather. She listened to me and offered different ways to help. She looked up my account quickly , then discussed any issues with my account . Heather is a wonderful agent. Also she was able to get my bill fixed to the rate it was supposed to be. I was unsure of using the Drive Safe app but with the help of this agent I was able to make a informed decision. At this time I would recommend Heather at this State Farm of Cary."

"Cuando contacten pregunten por la agente Adriana, ella tiene mucha paciencia y da un excelente servicio para las cotizaciones de seguros de casa y auto."

"The Brittany Monsour team dedicates themselves to the best interests of the customer, and truly cares about each and every client they insure! Having an office that constantly strives to improve every day, to guarantee quality service and product knowledge- is comforting knowing my insurance is in their trusting hands!"

"I like em"

"They were always a pleasure to deal with"

"They were supposed to split my policy from my ex husband. I called paid for my policy in full for 6 mos. My ex did not renew his policy. Brittany's office applied my policy payment to my ex husband's car. 6 weeks later I got a call asking if I still wanted my policy. They notified DMV that I had a lapse even though I was not the one with the lapse in insurance. Been trying to follow up and have not gotten a return phone call. Very unhappy with her office. After they fix it and it's time for my next policy renewal I will definitely be using a different insurance company."

"Very disappointed with the service. I approached them after going through the google reviews and was impressed. But I’ve been emailing them since 2.5 months for a refund of my cancelled policy and I still didn’t get it from them. At first we got a quote for our auto insurance (which was after a very detailed phone conversation with an agent) but later got an email about increase in the quote by 200+ dollars per month. When asked for a cancellation, I only got 10% of the amount deducted from my account and I still haven’t received the rest. I have 450$ with them since more than two months. I couldn’t spend on my family during holidays because of this. I’ve been very patient since the beginning and I hope this review reaches out to a higher authority and helps me out. P.S. Paola from their team has been very supportive since the beginning in helping us resolve this issue though but we still didn’t receive any solution."

"I have worked with them for years great staff and service have always made sure I was taken care of."

"I have been with this team for about a year now and love it so far! ❤️ they are very helpful and kind."

"Not the best experience. Have called and no one answers or the representative is not available. Have to call the corporate office to resolve simple questions. Not so happy attitude from the branch."

"I've been having a lot of issues with my insurance claim. Brittany and her staff has been outstanding."

"The worst insurance agent I have ever been in contact with. This office provides zero value and must contact corporate for any question you have. They made a complete mess of our policies & payments when we were relocating to North Carolina six months ago that we are still trying to sort out. Save yourself the headache and go somewhere else. Edit to Add: The response from the owner is not accurate. Note other reviews with similar feedback."

"Brittany and her team are the best to work with!"

"Fantastic Agent, Fanstastic Office!"

"Britt was very informative and went above and beyond to explain the entire process to me. She was very professional and upbeat. This was one of my best experiences with buying car insurance and I didn’t feel like I was being scammed. I would highly recommend. Heather is super nice as well and always professional and upbeat."

"I just ended a call with TJ after purchasing SF's renters insurance. So impressed. He was very professional, friendly, and quick. Everything I requested was ready very quickly. Very straightforward transactions. Highly recommended!"

"It was great working with TJ Jackson and Maria Castro Avina. They were both very knowledgeable and helpful. TJ was able to help me combine policy’s new home and cars, working with him I received a tremendous amount of savings (over $250) compared to our previous insurance company."

"It was great working with TJ Jackson. He was very knowledgeable and helpful. He was able to help me combine policy’s and start a new life insurance policy. We spoke with State Farm before about combining our car insurance as well, but didn’t get the right information. Tj made sure we had every bit of information needed and walked us through everything so we had a clear understanding of everything we discussed. He was very punctual when contacting us and extremely helpful when it came down to deciding what was the best fit for us."

"TJ did a great job at helping me with life insurance. Would recommend! Very professional and easy to work with. Answered all my questions."

"TJ Jackson has been wonderful to work with. He was so quick to give back some quotes on life insurance. Highly recommend."

"TJ Jackson gave me a great quote on boat insurance. Very helpful!"

"TJ Jackson was amazing at helping me with all of my insurance needs and helped me greatly! Thanks TJ!"

"TJ Jackson did an amazing job at selling me insurance! Would highly recommend to anyone interested."

"Love the customer service Brittany gives me. Glad I switched from Progressive to State Farm!!!"